Account and data deletion

UK Fossils Guides and Shop is operated by UKGE LTD. You can use the location and learning guides without creating an account. Shop and Discuss Fossils accounts belong to the online services available inside the app.

Request account deletion

Email sales@ukge.com with the subject “UK Fossils account deletion”. Tell us whether your request concerns the UK Fossils shop, Discuss Fossils, or both. Include your account email and forum username where applicable. Do not send your password or card details.

We may ask you to verify ownership before processing a request. You can make this request without reinstalling the app.

Shop and forum accounts

After verifying your request, we delete the relevant shop or forum account and its personal profile details. Shop order and invoice records are handled separately, as explained below.

Historical forum discussions

Discuss Fossils contains useful historical records of fossils and collecting. Closing a forum account does not automatically remove its discussion posts or fossil photographs. We preserve non-personal historical contributions unless you specifically request their removal.

When an account is deleted, we remove or anonymise personal information associated with the account and any retained contributions. If you also want posts or photographs removed, say so in your deletion request. Links to particular contributions help us find them, but are not required. We process content-removal requests separately with our forum provider.

Information that must be retained

We retain order and invoice records for seven years for tax purposes. This can include the customer and billing details, items purchased and transaction information recorded on an order or invoice. Closing your shop account does not delete these tax records. This retention does not require us to keep your forum account open.

Request deletion of particular information

You can contact us to request deletion of particular information without closing your account. Describe the information and the service concerned so we can assess and process your request.

Favourites and offline downloads

These are stored on your phone rather than in a UK Fossils account. Remove downloaded guides in Favourites. Removing an online account does not remove local app data or copies already held by others.

Read our privacy statement for more information.